Career Overview

  • Organized by functional skills

CACI International – November 2023 to Present

  • ServiceNow Architect for DAF EITaaS Project
  • Formerly Architect for Enterprise Service Factory (R+D Group)

IBM – Global Business Services – May 2021 to November, 2023

  • ServiceNow Architect / Solution Architect – Archtectural design and scoping for IBM Customers, helping with ITSM, ITOM, ITAM, SPM, CSM, HRSD, GRC:IRM and other modules.

Cisco Systems – January 2016 to May 2021
– Tech Lead/Architect, Product Manager & Technical Program Manager

Leadership and Program Management

♦ Leading complex products within a scrum team, making sure products delight the user and use the appropriate architecture and workflow model while complying with InfoSec, IT and business requirements.

♦ Mentoring other Product Managers and Product Owners across the organization with their workflow projects/products. 

♦ Managing External Consultants, Technical Vendors, and Employees that contribute technically to the product via scripting, coding, and design

Strategy and Execution 

♦ Designing, product managing, and building cloud-based SaaS products for a global workforce with cross-functional teams
♦ Focusing on designing and building workflow and business process automation products involving Logistics, Big Data, Augmented Reality (AR), IT Service Management, and analytics

Technical Abilities
♦ Scripting using JavaScript on ServiceNow, familiarity with PHP, C#, ASP, Java, etc.

♦ ServiceNow Developer with enterprise experience with Incident, Request, and Workflow.

♦ Workflow design, development, testing

★★★★★ “Core Values Award: Insightful” November 2019

Excellence Award, June 2019

  • Peer voted award for excellence

Awarded Teamwork Award, September 2017

  • Team Player, Work across boundaries and excel
  • Aid to the greater good of the team, with mentoring and coaching

Awarded Cisco Ignite Award, November 2016

  • Demonstrate skills and influence that move a team forward
  • Partner in projects outside of their direct team and job function
  • Do more than their required job function

FileHold Software – 2005 to 2015

Co-Founder, Product & Customer Success/Advanced Technical Support

Leadership and Resource Management
♦ Mentored employees and contractors about our  Software platform and product, best practices and how to succeed in their role

♦ Generated Business (BRD) and Product Requirements Documents), (PRD) reviewed and approved Design and Technical documents created by the development team
♦ Made decisions with engineering team about how product features are technically implemented to mitigate risk, minimize technical debt and ensure customer success
♦ Prioritized product features and roadmap to maximize revenue growth

Team Work & Communication
♦ Championed and Evangelized product with resellers, strategic partners, and customer stakeholders
♦ Created and managed Customer Advisory Boards and various Beta programs to continuously improve product features and roadmap
♦ Stakeholder Management: Interviewed and generated regular product feedback from leading customers like American Express, BMW, Centra Industries, US Dept. of Justice, GE Healthcare, MDA Corporation, Toyota, US Dept. of Veteran Affairs, and Qualis Health.
♦ Domain and Product Expertise provided to sales team and resellers for complex RFP’s, complex sales and to perform competitive win/loss analysis

Strategy and Creativity
♦ Original Idea for the product name and product vision
♦ Created powerful but easy to administer product that manages billions of mission-critical documents, records and workflows for a global customer base
♦ Managed wireframes, prototypes, product roadmap, product strategy, sprints, and product backlog.

Data Analysis & Technical Abilities
♦ Analyzed Customer data and Prospect system usage with SQL, Salesforce reporting tools, and MS Excel analysis to make informed product and customer UX decisions
♦ Familiarity with .NET, C#, SQL, Javascript, CSS, HTML, XML, Python, and PHP helps me work with engineering teams and make decisions on potential product enhancements with regards to technical debt, risks, and trade-offs

evolutionB – 2001 to 2005

Director of Services/Support and Co-Product Manager

Strategy and Creativity
♦ Creator and Co-Product Manager for SynergyNow product (SMB, Enterprise, SaaS editions)

Leadership and Resource Management
♦ Initiated, sold and managed a complex, multi-million dollar custom software project for 4+ years for American Express and Ameriprise Financial (I was given a Vendor of the year by Amex for this project.
♦ Generating product requirement documents and managing product backlog and roadmap

User Experience (UX) Research & Design
♦ Conducted User research, user acceptance testing and usability testing
Created customer advisory boards for each industry

Entrepreneurial & Business Skills
♦ Founded company in 2001, self-funded, then sold to investors in 2005
♦ Working with accountants and external auditors for financials
♦ Working closely with bank with monthly reports to for operating line of credit to better manage cash flow

evolutionB Information Inc (USA) 1997-1999

  • Co-Founder, Manager of Professional Services

Leadership and Resource Management
♦ Sold, consulted with, and managed major strategic accounts like American Airlines, Allaire Corporation, Boeing, Caterpillar, MDA Corporation, Fujitsu, Sony, US Air Force, US Army MEDCOM, and the US Navy while heavily influencing product roadmap and mentoring other employees and contractors

Strategy and Creativity
♦ Contributed to product roadmap(s) for Synergy EDMS, a Personalization Product for Spectra CMS (acquired by Adobe), and a separate SMS Product for mobile workforces (acquired by VMS)
♦ Generated business requirements for Product Management and verified them by finding major beta customers for M39 product, which was sold to Macromedia/Adobe in 2001

Entrepreneurial & Business Skills
♦ The company sold in 2001 to Macromedia (now Adobe) and Versatile Mobile Systems in two separate transactions; then I negotiated for the Synergy EDMS product to be supported and enhanced by the next company I CoFounded, dba evolutionB

Education: B.A, Political Science and International Relations.

BA in Political Science / International Relations where I excelled in Statistics and Critical Analysis. I then began UBC’s Continuing studies program in programming, design, and UX/CX with classes at UBC, Emily Carr University and the British Columbia Institute of Technology (BCIT).

The University of British Columbia is consistently ranked in the top 25 Public Universities in the World.

I originally was going to be a lawyer in International Law or Constitutional Law but then I decided to co-found a software company that was acquired 2+ years after I finished school. I learned lots from this early venture.

My future plans may include a Masters in Data Science or Computer Science or Engineering Management.

Career Products I created/managed